Refund policy

At Unofficial People, every piece is crafted with care and intention. If something isn’t right, we’re here to help—within the terms outlined below.

ELIGIBILITY

• Returns or exchanges must be requested within 7-days of delivery.
  
• Items must be unused, unwashed, and in original condition, with all tags, labels, and packaging intact.
  
• Requests raised after the eligibility window will not be accepted.
  

RETURNS

• Once approved, refunds will be processed to the original payment method within 7–10 business days after quality inspection.
  
• Original shipping charges are non-refundable.
  

EXCHANGES

Prepaid & COD Orders

• Exchanges are allowed on both prepaid and COD orders, subject to stock availability.
  
• Exchanges must be for size change or the same product only.
  
• Exchange requests must be raised within 7-days of delivery.
  
• Additional shipping charges may apply for exchanges and will be communicated during the request process.
  

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a product that is damaged, defective, or incorrect:

• Notify us within 24 hours of delivery.
  
• Share clear images/videos of the product and packaging for verification.
  
• Upon approval, we will arrange a replacement or exchange at no additional cost.
  
• In such cases, replacements will be prioritized over refunds.
  

NON-RETURNABLE / NON-EXCHANGEABLE ITEMS

• Products purchased during sale, clearance, or promotional offers.
  
• Items showing signs of use, washing, alteration, or damage after delivery.
  
• Accessories or limited-edition items (if marked as non-returnable on the product page).
  

IMPORTANT NOTES

• Exchanges are subject to product and size availability.
  
• In case the requested exchange item is unavailable, a store credit may be issued (for prepaid orders only).
  
• Colors and textures may vary slightly due to lighting, screen settings, or production differences. These variations are not considered defects.
  
• Unofficial People reserves the right to decline returns or exchanges that do not meet the policy criteria.
  

HOW TO REQUEST A RETURN OR EXCHANGE

1. Contact our support team within 7-days of delivery.
   
2. Share your order ID, reason for request, and supporting images (if applicable).
   
3. Our team will review and guide you through the next steps.
   

CONTACT US

For all return or exchange-related queries, reach out to us at:
📧 unofficialpeople18@gmail.com

FINAL NOTE

We encourage you to carefully review product descriptions, size charts, and images before placing an order. This helps ensure the best shopping experience with Unofficial People.